/* MF Connect — ponte sobre o design system do MF Lab Gestor (app.css + v8.css + v10.css, sem alteração).
   Só o que é próprio do atendimento: chat, Chat Flow, kanban, galeria, TV e o status do atendente. */

/* ───────── topo: status do atendente ───────── */
.status-btn{display:inline-flex;align-items:center;gap:7px;height:32px;padding:0 11px;border-radius:999px;border:1px solid var(--line-2);background:var(--surface);color:var(--ink-2);font:inherit;font-size:.8rem;font-weight:600;cursor:pointer;white-space:nowrap}
.status-btn i{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft)}
.status-btn.pausa i{background:var(--warn);box-shadow:0 0 0 3px var(--warn-soft)}
.status-btn:hover{border-color:var(--ink-3)}
.dd-menu form{margin:0}
.dd-menu a.nao-lida{background:var(--mf-soft)}
.dd-menu a.nao-lida b{color:var(--ink)}
.dd-menu .ponto,.ponto{display:inline-block;width:9px;height:9px;border-radius:50%;flex:0 0 auto}
#lista-notif{max-height:380px;overflow:auto}
@media (max-width:760px){.status-btn span{display:none}.status-btn{padding:0 9px}}

/* ───────── avatares e etiquetas ───────── */
.avatar{background:var(--cor,var(--mf));flex:0 0 auto;position:relative}
.avatar.off{background:var(--ink-3);opacity:.75}
.avatar.mini{width:22px;height:22px;font-size:.62rem}
.avatar.grande{width:38px;height:38px;font-size:.85rem}
.avatar.enorme{width:64px;height:64px;font-size:1.25rem}
.avatar .web{position:absolute;right:-2px;bottom:-2px;width:12px;height:12px;border-radius:50%;background:var(--info);border:2px solid var(--surface)}
.etq{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:999px;border:1px solid color-mix(in srgb,var(--cor) 40%,transparent);background:transparent;color:var(--cor);font:inherit;font-size:.76rem;font-weight:600;cursor:pointer}
.etq::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--cor)}
.etq.on{background:var(--cor);color:#fff;border-color:var(--cor)}
.etq.on::before{background:#fff}
.etq.mini{padding:0 7px;font-size:.66rem;cursor:default;height:17px}
.etq.mini::before{width:5px;height:5px}

/* ───────── telas cheias (chat e editor de fluxo) ───────── */
main.main.cheia{padding-top:0;height:100vh;overflow:hidden}
.conteudo.cheio{padding:0!important;display:flex;min-height:0;flex:1;overflow:hidden}
.conteudo.cheio > .flash{position:absolute}

/* ───────── atendimentos ───────── */
.chat-app{display:grid;grid-template-columns:340px minmax(0,1fr) 300px;flex:1;min-height:0;background:var(--surface)}
.chat-app.sem-detalhes{grid-template-columns:340px minmax(0,1fr)}
.chat-app.sem-detalhes .ch-detalhes{display:none}
.chat-app:not(.com-conversa){grid-template-columns:340px minmax(0,1fr)}
.ch-lista{display:flex;flex-direction:column;border-right:1px solid var(--line);min-height:0;background:var(--surface)}
.ch-lista-topo{padding:12px 12px 8px;border-bottom:1px solid var(--line);display:grid;gap:9px}
.ch-seg{display:flex;gap:2px;padding:3px;background:var(--surface-3);border-radius:10px;margin:0}
.ch-seg a{flex:1;text-align:center;padding:6px 4px;border-radius:8px;font-size:.78rem;font-weight:600;color:var(--ink-2);white-space:nowrap}
.ch-seg a:hover{text-decoration:none;color:var(--ink)}
.ch-seg a.on{background:var(--surface);color:var(--ink);box-shadow:var(--sh-1)}
.ch-seg a b{font-weight:700;color:var(--ink-3);font-size:.72rem;margin-left:2px}
.ch-seg a b.alerta{color:#fff;background:var(--mf);padding:0 6px;border-radius:999px}
.ch-busca{display:flex;gap:6px;align-items:center;margin:0}
.ch-busca-campo{flex:1;display:flex;align-items:center;gap:7px;padding:0 10px;height:36px;border:1px solid var(--line-2);border-radius:9px;background:var(--surface-2)}
.ch-busca-campo svg{width:16px;height:16px;color:var(--ink-3)}
.ch-busca-campo input{border:0!important;background:transparent!important;padding:0!important;height:34px;box-shadow:none!important;outline:none}
.icone-btn.ativo{color:var(--mf);background:var(--mf-soft)}
.ch-filtro-menu{min-width:260px;padding:6px 12px 12px}
.ch-filtro-menu .f{margin:8px 0 0}
.ch-filtro-menu .acoes{margin-top:12px}
.ch-abas{display:flex;gap:6px;align-items:center}
.ch-abas .chip{padding:3px 10px;font-size:.74rem}
.ch-abas .chip svg{width:13px;height:13px}
.ch-itens{flex:1;overflow-y:auto;overscroll-behavior:contain}
.ch-item{display:flex;gap:10px;padding:11px 12px;border-bottom:1px solid var(--line);color:var(--ink);position:relative;align-items:flex-start}
.ch-item:hover{background:var(--surface-2);text-decoration:none}
.ch-item.on{background:var(--mf-soft)}
.ch-item.on::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--mf)}
.ch-item .avatar{width:40px;height:40px;font-size:.8rem}
.ch-meio{flex:1;min-width:0;display:grid;gap:2px}
.ch-linha1{display:flex;gap:6px;align-items:baseline}
.ch-linha1 b{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.88rem}
.ch-hora{font-size:.7rem;color:var(--ink-3);white-space:nowrap}
.ch-espera{font-size:.68rem;font-weight:700;color:var(--warn);background:var(--warn-soft);padding:1px 7px;border-radius:999px;white-space:nowrap}
.ch-espera.crit{color:var(--crit);background:var(--crit-soft)}
.ch-previa{font-size:.8rem;color:var(--ink-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ch-item.novo .ch-previa{color:var(--ink);font-weight:600}
.ch-selos{display:flex;gap:5px;align-items:center;flex-wrap:wrap;margin-top:2px;min-height:18px}
.ch-selos .badge{font-size:.62rem;padding:1px 7px}
.ch-fila{font-size:.66rem;font-weight:700;color:var(--cor);background:color-mix(in srgb,var(--cor) 12%,transparent);padding:1px 7px;border-radius:999px}
.ch-n{align-self:center;min-width:20px;height:20px;border-radius:999px;background:var(--mf);color:#fff;font-size:.7rem;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 6px}

.ch-conversa{display:flex;flex-direction:column;min-width:0;min-height:0;position:relative;background:var(--bg)}
.ch-conversa.soltando::after{content:"Solte para anexar";position:absolute;inset:10px;border:2px dashed var(--mf);border-radius:14px;background:color-mix(in srgb,var(--surface) 85%,transparent);display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--mf);z-index:5}
.ch-cab{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--surface);border-bottom:1px solid var(--line);min-height:62px;flex-wrap:wrap}
.ch-quem{display:grid;min-width:0}
.ch-quem b{font-size:.95rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ch-ferramentas{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.ch-ferramentas form{margin:0}
.ch-voltar{display:none}
.ch-procura{display:flex;gap:10px;align-items:center;padding:8px 14px;background:var(--surface);border-bottom:1px solid var(--line)}
.ch-procura input{max-width:360px}
.ch-msgs{flex:1;overflow-y:auto;padding:18px 6% 12px;display:flex;flex-direction:column;gap:6px;overscroll-behavior:contain;
  background-image:radial-gradient(color-mix(in srgb,var(--ink) 5%,transparent) 1px,transparent 1px);background-size:18px 18px}
.ch-dia{align-self:center;margin:10px 0 6px}
.ch-dia span{font-size:.7rem;font-weight:600;color:var(--ink-3);background:var(--surface);border:1px solid var(--line);padding:3px 12px;border-radius:999px}
.msg{max-width:min(620px,78%);padding:8px 11px 6px;border-radius:12px;background:var(--surface);border:1px solid var(--line);box-shadow:var(--sh-1);align-self:flex-start;display:grid;gap:4px;font-size:.88rem;line-height:1.45;word-wrap:break-word;overflow-wrap:anywhere}
.msg.ele{border-top-left-radius:4px}
.msg.eu{align-self:flex-end;background:#E7F6EC;border-color:#CBE9D5;border-top-right-radius:4px}
[data-tema="escuro"] .msg.eu{background:#183325;border-color:#244a35}
.msg.robo{background:var(--info-soft);border-color:color-mix(in srgb,var(--info) 25%,transparent)}
.msg.nota{align-self:center;max-width:min(680px,86%);background:var(--warn-soft);border:1px dashed color-mix(in srgb,var(--warn) 45%,transparent);box-shadow:none}
.msg.apagada{opacity:.25}
.ch-autor{font-size:.7rem;font-weight:700;color:var(--ink-3)}
.msg.eu .ch-autor{color:var(--ok)}
.msg.nota .ch-autor{color:var(--warn)}
.ch-txt code{font-family:ui-monospace,monospace;font-size:.82rem;background:var(--surface-3);padding:1px 5px;border-radius:5px}
.ch-meta{justify-self:end;font-size:.66rem;color:var(--ink-3);display:flex;gap:6px}
.ch-meta .ok{color:var(--ok);font-weight:700}
.ch-meta .falha{color:var(--crit);font-weight:700}
.ch-img img{max-width:min(320px,100%);max-height:320px;border-radius:9px;display:block}
.msg audio{width:min(300px,62vw);height:38px}
.msg video{max-width:min(340px,100%);border-radius:9px}
.ch-arq{display:flex;gap:8px;align-items:center;padding:8px 10px;border-radius:9px;background:var(--surface-2);border:1px solid var(--line);color:var(--ink);font-weight:600;font-size:.82rem}
.ch-arq svg{width:22px;height:22px;color:var(--mf)}

.ch-escrever{background:var(--surface);border-top:1px solid var(--line);padding:8px 12px 8px;position:relative;margin:0}
.ch-escrever.modo-nota{background:var(--warn-soft)}
.ch-modos{display:flex;gap:4px;align-items:center;margin-bottom:6px}
.ch-modos button{display:inline-flex;align-items:center;gap:6px;border:0;background:transparent;color:var(--ink-3);font:inherit;font-size:.78rem;font-weight:600;padding:4px 10px;border-radius:7px;cursor:pointer}
.ch-modos button svg{width:14px;height:14px}
.ch-modos button.on{background:var(--surface-3);color:var(--ink)}
.ch-escrever.modo-nota .ch-modos button.on{background:var(--warn);color:#fff}
.ch-assinar{display:flex;gap:5px;align-items:center;color:var(--ink-3);margin:0;cursor:pointer}
.ch-assinar input{width:auto}
.ch-linha{display:flex;gap:6px;align-items:flex-end}
.ch-linha textarea{flex:1;resize:none;min-height:40px;max-height:180px;padding:9px 12px;border-radius:10px;line-height:1.4}
.ch-enviar{height:40px;width:44px;justify-content:center;padding:0}
.ch-enviar svg{width:18px;height:18px}
.ch-dica{margin-top:4px;font-size:.68rem}
.ch-respostas,.ch-emojis{position:absolute;left:12px;right:12px;bottom:calc(100% - 4px);background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--sh-3);z-index:30;overflow:auto;max-height:300px}
.ch-respostas button{display:grid;gap:2px;width:100%;text-align:left;border:0;background:transparent;padding:9px 13px;font:inherit;cursor:pointer;color:var(--ink);border-bottom:1px solid var(--line)}
.ch-respostas button span{font-size:.78rem;color:var(--ink-3);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ch-respostas button.on,.ch-respostas button:hover{background:var(--mf-soft)}
.ch-emojis{display:grid;grid-template-columns:repeat(auto-fill,minmax(38px,1fr));padding:8px;right:auto;width:min(420px,calc(100% - 24px))}
.ch-emojis button{border:0;background:transparent;font-size:1.3rem;padding:4px;border-radius:7px;cursor:pointer}
.ch-emojis button:hover{background:var(--surface-3)}
.ch-anexo{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:8px;padding:8px;border:1px dashed var(--line-2);border-radius:10px;background:var(--surface-2)}
.ch-anexo-lista{display:flex;gap:6px;flex-wrap:wrap;flex:1 1 100%}
.ch-anexo .chip button{border:0;background:transparent;cursor:pointer;color:var(--crit);font-weight:700;padding:0 2px}
.ch-anexo input{flex:1}
.ch-gravando{display:flex;gap:10px;align-items:center;margin-bottom:8px;padding:8px 12px;border-radius:10px;background:var(--crit-soft);color:var(--crit);font-weight:700}
.ch-gravando .rec{width:10px;height:10px;border-radius:50%;background:var(--crit);animation:pulsar 1s infinite}
@keyframes pulsar{50%{opacity:.25}}
.ch-fechado{display:flex;gap:8px;align-items:center;justify-content:center;padding:16px;background:var(--surface);border-top:1px solid var(--line);color:var(--ink-3);font-size:.85rem}
.ch-fechado svg{width:16px;height:16px}
.ch-vazio{margin:auto;text-align:center;max-width:420px;padding:30px;display:grid;justify-items:center;gap:6px}
.ch-vazio img{opacity:.9;margin-bottom:8px}

.ch-detalhes{border-left:1px solid var(--line);overflow-y:auto;background:var(--surface);min-height:0}
.ch-ficha{display:grid;justify-items:center;text-align:center;gap:3px;padding:20px 16px 16px;border-bottom:1px solid var(--line)}
.ch-ficha .avatar{margin-bottom:6px;background:var(--ink-2)}
.ch-bloco{padding:14px 16px;border-bottom:1px solid var(--line)}
.ch-bloco h3{font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3);margin:0 0 9px}
.ch-dl{display:grid;grid-template-columns:auto 1fr;gap:5px 12px;margin:0;font-size:.82rem}
.ch-dl dt{color:var(--ink-3)}
.ch-dl dd{margin:0;text-align:right;font-weight:600}
.ch-etiquetas{display:flex;gap:6px;flex-wrap:wrap}
.ch-nota-form{display:grid;gap:6px;margin:0 0 8px}
.ch-nota-form .btn{justify-self:start}
.ch-nota{display:grid;gap:2px;padding:8px 10px;border-radius:9px;background:var(--surface-2);border:1px solid var(--line);margin-top:6px;font-size:.82rem}
.ch-hist{display:flex;gap:8px;align-items:center;padding:7px 0;border-bottom:1px dashed var(--line);color:var(--ink)}
.ch-hist .badge{margin-left:auto}
.ch-hist:hover{text-decoration:none;color:var(--mf)}
.galeria-escolher{display:grid;grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:10px;max-height:60vh;overflow:auto}
.galeria-escolher button{display:grid;gap:6px;border:1px solid var(--line);background:var(--surface-2);border-radius:10px;padding:8px;cursor:pointer;font:inherit;font-size:.74rem;color:var(--ink);text-align:left}
.galeria-escolher button:hover{border-color:var(--mf)}
.galeria-escolher img{width:100%;height:84px;object-fit:cover;border-radius:7px}
.galeria-escolher .g-ic{height:84px;display:flex;align-items:center;justify-content:center;font-size:2rem}
.galeria-escolher span:last-child{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}

@media (max-width:1280px){.chat-app{grid-template-columns:320px minmax(0,1fr)}.ch-detalhes{display:none}
  .chat-app.detalhes-abertos .ch-detalhes{display:block;position:absolute;right:0;top:0;bottom:0;width:300px;z-index:20;box-shadow:var(--sh-3)}
  .chat-app{position:relative}}
@media (max-width:860px){
  .chat-app,.chat-app.sem-detalhes,.chat-app:not(.com-conversa){grid-template-columns:1fr}
  .chat-app.com-conversa .ch-lista{display:none}
  .chat-app:not(.com-conversa) .ch-conversa{display:none}
  .ch-voltar{display:inline-flex}
  .ch-msgs{padding:14px 10px}
  .msg{max-width:88%}
  .ch-cab{gap:8px}
  .ch-ferramentas .btn{padding:0 9px}
  .ch-dica{display:none}
}

/* ───────── Chat Flow: lista ───────── */
.fluxos-grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(310px,1fr));gap:14px}
.fluxo-card{display:grid;gap:10px;padding:16px;border:1px solid var(--line);border-radius:var(--r-lg);background:var(--surface);box-shadow:var(--sh-1);position:relative}
.fluxo-card:hover{border-color:var(--line-2);box-shadow:var(--sh-2)}
.fluxo-card .topo-card{display:flex;gap:12px;align-items:center}
.fluxo-card .ic-card{width:42px;height:42px;border-radius:11px;background:var(--mf-soft);color:var(--mf);display:flex;align-items:center;justify-content:center}
.fluxo-card .ic-card svg{width:22px;height:22px}
.fluxo-card h3{margin:0;font-size:1rem;color:var(--ink)}
.fluxo-card .numeros{display:flex;gap:14px;font-size:.78rem;color:var(--ink-3)}
.fluxo-card .numeros b{color:var(--ink);font-size:.95rem;display:block}
.fluxo-card .mini-mapa{height:70px;border-radius:9px;background:var(--surface-2);border:1px solid var(--line);overflow:hidden}
.fluxo-card .mini-mapa svg{width:100%;height:100%}
.fluxo-card .acoes{margin:0}

/* ───────── Chat Flow: editor ───────── */
.fx{display:flex;flex-direction:column;flex:1;min-width:0;min-height:0;background:var(--surface)}
.fx-barra{display:flex;align-items:center;gap:8px;padding:8px 12px;border-bottom:1px solid var(--line);background:var(--surface);flex-wrap:wrap;position:relative;z-index:5}
.fx-titulo-ic{width:32px;height:32px;border-radius:9px;background:var(--mf-soft);color:var(--mf);display:flex;align-items:center;justify-content:center}
.fx-titulo-ic svg{width:18px;height:18px}
.fx-nome{border:1px solid transparent!important;background:transparent!important;font-weight:700;font-size:1.02rem;padding:5px 8px!important;width:min(300px,40vw);border-radius:8px}
.fx-nome:hover,.fx-nome:focus{border-color:var(--line-2)!important;background:var(--surface)!important}
.fx-estado{font-size:.75rem;color:var(--ink-3);white-space:nowrap}
.fx-estado.sujo{color:var(--warn);font-weight:700}
.fx-avisos{border:0;background:var(--warn-soft);color:var(--warn);font:inherit;font-size:.75rem;font-weight:700;padding:4px 10px;border-radius:999px;cursor:pointer}
.fx-grupo-bt{display:flex;align-items:center;gap:2px;padding:2px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2)}
.fx-grupo-bt .icone-btn{width:30px;height:30px}
.fx-zoom{border:0;background:transparent;font:inherit;font-size:.74rem;font-weight:700;color:var(--ink-2);min-width:44px;cursor:pointer}
.fx-corpo{display:grid;grid-template-columns:232px minmax(0,1fr) 340px;flex:1;min-height:0}
.fx-paleta{border-right:1px solid var(--line);overflow-y:auto;padding:12px;background:var(--surface);display:flex;flex-direction:column;gap:10px}
.fx-paleta-busca{display:flex;align-items:center;gap:7px;padding:0 10px;height:34px;border:1px solid var(--line-2);border-radius:9px;background:var(--surface-2)}
.fx-paleta-busca svg{width:15px;height:15px;color:var(--ink-3)}
.fx-paleta-busca input{border:0!important;background:transparent!important;padding:0!important;box-shadow:none!important;height:32px}
.fx-pal-grupo h4{margin:6px 0 6px;font-size:.66rem;text-transform:uppercase;letter-spacing:.08em;color:var(--ink-3)}
.fx-bloco{display:flex;gap:9px;align-items:center;padding:7px 8px;border:1px solid var(--line);border-radius:10px;background:var(--surface);cursor:grab;margin-bottom:6px;user-select:none;transition:border-color .12s,transform .12s}
.fx-bloco:hover{border-color:var(--cor);transform:translateX(2px)}
.fx-bloco b{display:block;font-size:.8rem;color:var(--ink)}
.fx-bloco small{display:block;font-size:.68rem;color:var(--ink-3);line-height:1.25}
.fx-no-ic{width:28px;height:28px;border-radius:8px;background:color-mix(in srgb,var(--cor,#6B7280) 13%,transparent);color:var(--cor,#6B7280);display:flex;align-items:center;justify-content:center;flex:0 0 auto}
.fx-no-ic svg{width:16px;height:16px}
.fx-dica{line-height:1.4;margin-top:auto;padding-top:6px;border-top:1px dashed var(--line)}

.fx-palco{position:relative;overflow:hidden;background-color:var(--bg);cursor:grab;touch-action:none;outline:none;
  background-image:radial-gradient(color-mix(in srgb,var(--ink) 16%,transparent) 1.1px,transparent 1.2px);background-size:22px 22px}
.fx-palco.arrastando{cursor:grabbing}
.fx-palco.ligando,.fx-palco.ligando *{cursor:crosshair!important}
.fx-mundo{position:absolute;left:0;top:0;transform-origin:0 0;width:1px;height:1px}
.fx-linhas{position:absolute;left:0;top:0;overflow:visible;pointer-events:none}
.fx-linhas path{pointer-events:none}
.fx-lig{fill:none;stroke:var(--cor,var(--ink-3));stroke-width:2.2;opacity:.85}
.fx-lig.sel{stroke-width:3.6;opacity:1;filter:drop-shadow(0 0 3px color-mix(in srgb,var(--cor) 60%,transparent))}
.fx-lig.temp{stroke:var(--mf);stroke-dasharray:6 5;opacity:1}
.fx-lig-fundo{fill:none;stroke:transparent;stroke-width:14;pointer-events:stroke!important;cursor:pointer}
.fx-apagar-linha{position:absolute;width:22px;height:22px;border-radius:50%;border:2px solid var(--surface);background:var(--crit);color:#fff;font-weight:700;line-height:1;cursor:pointer;z-index:3;box-shadow:var(--sh-2)}
.fx-no{position:absolute;width:250px;background:var(--surface);border:1px solid var(--line-2);border-radius:12px;box-shadow:var(--sh-2);user-select:none;cursor:pointer;transition:box-shadow .12s,border-color .12s}
.fx-no::before{content:"";position:absolute;left:0;top:0;right:0;height:3px;border-radius:12px 12px 0 0;background:var(--cor)}
.fx-no:hover{border-color:color-mix(in srgb,var(--cor) 55%,var(--line-2))}
.fx-no.sel{border-color:var(--cor);box-shadow:0 0 0 3px color-mix(in srgb,var(--cor) 25%,transparent),var(--sh-2)}
.fx-no.alvo{border-color:var(--mf);box-shadow:0 0 0 4px color-mix(in srgb,var(--mf) 30%,transparent)}
.fx-no.ativo{box-shadow:0 0 0 4px color-mix(in srgb,var(--ok) 45%,transparent),var(--sh-3)}
.fx-no.com-aviso .fx-no-cab::after{content:"!";width:16px;height:16px;border-radius:50%;background:var(--warn);color:#fff;font-size:.66rem;font-weight:800;display:flex;align-items:center;justify-content:center;margin-left:auto}
.fx-no.inicio{width:200px;border-radius:999px 12px 12px 999px}
.fx-no.inicio::before{display:none}
.fx-no-cab{display:flex;align-items:center;gap:8px;padding:10px 10px 6px}
.fx-no-cab b{font-size:.8rem;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fx-no-x{width:20px;height:20px;border:0;border-radius:6px;background:transparent;color:var(--ink-3);cursor:pointer;font-size:1rem;line-height:1;display:none}
.fx-no:hover .fx-no-x{display:block}
.fx-no-x:hover{background:var(--crit-soft);color:var(--crit)}
.fx-no.com-aviso:hover .fx-no-cab::after{display:none}
.fx-no-corpo{padding:0 12px 10px;font-size:.76rem;color:var(--ink-2);line-height:1.4;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-line}
.fx-var{font-family:ui-monospace,monospace;font-size:.72rem;color:var(--info);background:var(--info-soft);padding:0 4px;border-radius:4px}
.fx-saidas{border-top:1px solid var(--line);padding:4px 0}
.fx-saida{display:flex;align-items:center;justify-content:flex-end;gap:6px;padding:4px 0 4px 12px;font-size:.7rem;color:var(--ink-2);position:relative;min-height:24px}
.fx-saida span{flex:1;text-align:right;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding-right:4px}
.fx-saida.fraca span{color:var(--ink-3);font-style:italic}
.fx-porta{width:14px;height:14px;border-radius:50%;background:var(--surface);border:2.5px solid var(--cor);margin-right:-8px;cursor:crosshair;flex:0 0 auto;position:relative;z-index:2;transition:transform .1s}
.fx-saida:not(.solta) .fx-porta{background:var(--cor)}
.fx-saida.solta .fx-porta{border-style:dashed}
.fx-porta:hover{transform:scale(1.35)}
.fx-entrada{position:absolute;left:-8px;top:15px;width:14px;height:14px;border-radius:50%;background:var(--surface);border:2.5px solid var(--ink-3)}
.fx-fim{border-top:1px solid var(--line);font-size:.68rem;color:var(--ink-3);padding:6px 12px;text-align:center;font-style:italic}
.fx-rapido{position:absolute;z-index:10;width:220px;max-height:360px;overflow:auto;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--sh-3);padding:6px}
.fx-rapido .cab{font-size:.68rem;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3);padding:4px 8px 6px}
.fx-rapido button{display:flex;gap:8px;align-items:center;width:100%;border:0;background:transparent;padding:5px 6px;border-radius:8px;font:inherit;font-size:.8rem;color:var(--ink);cursor:pointer;text-align:left}
.fx-rapido button:hover{background:var(--surface-3)}
.fx-rapido .fx-no-ic{width:24px;height:24px}
.fx-legenda{position:absolute;left:12px;bottom:12px;display:flex;gap:6px;align-items:center;background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:5px 12px;box-shadow:var(--sh-1);color:var(--ink-2);max-width:calc(100% - 24px)}
.fx-legenda svg{width:14px;height:14px}

.fx-lado{border-left:1px solid var(--line);background:var(--surface);overflow-y:auto;min-height:0;display:flex;flex-direction:column}
#fx-props{display:flex;flex-direction:column;min-height:0}
.fx-props-cab{display:flex;gap:10px;align-items:center;padding:14px 14px 12px;border-bottom:1px solid var(--line);position:sticky;top:0;background:var(--surface);z-index:2}
.fx-props-cab b{font-size:.92rem}
.fx-props-cab .icone-btn{width:30px;height:30px}
.fx-props-corpo{padding:14px;display:grid;gap:10px}
.fx-props-corpo .f{margin:0}
.fx-props-corpo .row{gap:8px}
.fx-props-corpo textarea{font-size:.85rem}
.fx-vars{display:flex;gap:4px;flex-wrap:wrap;align-items:center}
.fx-vars button{border:1px solid var(--line);background:var(--surface-2);font-family:ui-monospace,monospace;font-size:.68rem;padding:2px 6px;border-radius:6px;cursor:pointer;color:var(--info)}
.fx-vars button:hover{border-color:var(--info)}
.fx-lista{display:grid;gap:6px;margin-bottom:6px}
.fx-item{display:flex;gap:6px;align-items:flex-start;padding:7px;border:1px solid var(--line);border-radius:9px;background:var(--surface-2)}
.fx-num{width:22px;height:22px;border-radius:6px;background:var(--surface-3);font-size:.72rem;font-weight:700;display:flex;align-items:center;justify-content:center;flex:0 0 auto;margin-top:5px}
.fx-item-campos{flex:1;display:grid;gap:5px;min-width:0}
.fx-item-campos input,.fx-item-campos select{height:32px;font-size:.8rem}
.fx-item-campos input.small{height:28px;font-size:.74rem}
.fx-item-bts{display:flex;flex-direction:column;gap:2px}
.fx-item-bts button{width:22px;height:20px;border:0;background:transparent;color:var(--ink-3);cursor:pointer;border-radius:5px;font-size:.8rem;line-height:1}
.fx-item-bts button:hover{background:var(--surface-3);color:var(--ink)}
.fx-item-bts [data-tirar]:hover{color:var(--crit)}
.fx-dias{display:flex;gap:3px}
.fx-dias label{display:block;margin:0;cursor:pointer}
.fx-dias input{display:none}
.fx-dias span{display:flex;width:26px;height:26px;align-items:center;justify-content:center;border-radius:7px;border:1px solid var(--line-2);font-size:.72rem;font-weight:700;color:var(--ink-3);background:var(--surface)}
.fx-dias input:checked+span{background:var(--mf);border-color:var(--mf);color:#fff}
.fx-resumo{display:flex;gap:8px;margin-top:6px}
.fx-resumo span{flex:1;text-align:center;padding:8px;border:1px solid var(--line);border-radius:9px;font-size:.72rem;color:var(--ink-3)}
.fx-resumo b{display:block;font-size:1.1rem;color:var(--ink)}
.fx-lista-avisos{display:grid;gap:4px;max-height:50vh;overflow:auto}
.fx-lista-avisos button{text-align:left;border:1px solid var(--line);background:var(--surface-2);padding:8px 10px;border-radius:8px;font:inherit;font-size:.82rem;cursor:pointer;color:var(--ink)}
.fx-lista-avisos button:hover{border-color:var(--warn)}
.fx-sim{display:flex;flex-direction:column;flex:1;min-height:0}
.fx-sim-cab{display:flex;align-items:center;gap:8px;padding:12px 14px;border-bottom:1px solid var(--line)}
.fx-sim-cab svg{width:16px;height:16px;vertical-align:-3px;color:var(--ok)}
.fx-sim-aviso{padding:8px 14px;border-bottom:1px solid var(--line);background:var(--surface-2)}
.fx-sim-msgs{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:6px;background:var(--bg);min-height:240px}
.fx-sim-msg{max-width:88%;padding:7px 10px;border-radius:10px;font-size:.82rem;line-height:1.4;background:var(--surface);border:1px solid var(--line)}
.fx-sim-msg.cliente{align-self:flex-end;background:#E7F6EC;border-color:#CBE9D5}
[data-tema="escuro"] .fx-sim-msg.cliente{background:#183325;border-color:#244a35}
.fx-sim-msg.acao{align-self:center;max-width:100%;font-size:.72rem;color:var(--ink-3);background:transparent;border:1px dashed var(--line-2);text-align:center}
.fx-sim-escrever{display:flex;gap:6px;padding:10px;border-top:1px solid var(--line);margin:0}
.fx-sim-escrever input{flex:1}
@media (max-width:1100px){.fx-corpo{grid-template-columns:200px minmax(0,1fr) 300px}}
@media (max-width:860px){
  .fx-corpo{grid-template-columns:1fr;grid-template-rows:minmax(0,1fr) auto}
  .fx-paleta{display:none}
  .fx-lado{border-left:0;border-top:1px solid var(--line);max-height:45vh}
  .fx-estado,.fx-grupo-bt:first-of-type{display:none}
}

/* ───────── kanban ───────── */
.quadro{display:flex;gap:12px;overflow-x:auto;padding-bottom:10px;align-items:flex-start;min-height:60vh}
.coluna{flex:0 0 290px;background:var(--surface-2);border:1px solid var(--line);border-radius:var(--r-lg);display:flex;flex-direction:column;max-height:calc(100vh - 230px)}
.coluna-cab{display:flex;align-items:center;gap:8px;padding:11px 12px;border-bottom:1px solid var(--line)}
.coluna-cab b{flex:1;font-size:.86rem}
.coluna-cab .n{font-size:.72rem;font-weight:700;color:var(--ink-3);background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:1px 8px}
.coluna-itens{padding:8px;display:grid;gap:8px;overflow-y:auto;min-height:80px;align-content:start}
.coluna.solta-aqui{border-color:var(--mf);background:var(--mf-soft)}
.cartao{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 11px;box-shadow:var(--sh-1);cursor:grab;display:grid;gap:5px;font-size:.8rem}
.cartao:hover{border-color:var(--line-2);box-shadow:var(--sh-2)}
.cartao.arrastando{opacity:.4}
.cartao .cartao-topo{display:flex;gap:8px;align-items:center}
.cartao .cartao-topo b{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cartao .previa{color:var(--ink-3);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}

/* ───────── equipe, galeria, tarefas ───────── */
.equipe-lista{display:grid;gap:2px}
.pessoa-linha{display:flex;gap:10px;align-items:center;padding:8px 0;border-bottom:1px solid var(--line)}
.pessoa-linha:last-child{border-bottom:0}
.galeria{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:12px}
.midia{border:1px solid var(--line);border-radius:12px;background:var(--surface);overflow:hidden;display:grid;box-shadow:var(--sh-1)}
.midia .previa{height:120px;background:var(--surface-3);display:flex;align-items:center;justify-content:center;color:var(--ink-3)}
.midia .previa img,.midia .previa video{width:100%;height:100%;object-fit:cover}
.midia .previa svg{width:34px;height:34px}
.midia .info{padding:8px 10px;display:grid;gap:2px;font-size:.76rem}
.midia .info b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:.8rem}
.midia .acoes{padding:0 10px 10px;margin:0;gap:6px}
.soltar-arquivos{border:2px dashed var(--line-2);border-radius:var(--r-lg);padding:22px;text-align:center;color:var(--ink-3);background:var(--surface-2);cursor:pointer}
.soltar-arquivos.ativo{border-color:var(--mf);background:var(--mf-soft);color:var(--mf)}
.prioridade{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;vertical-align:1px}
.prioridade.baixa{background:var(--ink-3)}.prioridade.normal{background:var(--info)}.prioridade.alta{background:var(--warn)}.prioridade.urgente{background:var(--crit)}
tr.concluida td{color:var(--ink-3)}tr.concluida td b{text-decoration:line-through}
.qr-caixa{display:grid;justify-items:center;gap:10px;padding:10px}
.qr-caixa img{width:280px;height:280px;border-radius:12px;border:1px solid var(--line);background:#fff;padding:8px}
.mapa-mini{width:100%;height:100%}
.codigo{font-family:ui-monospace,monospace;font-size:.8rem;background:var(--surface-3);border:1px solid var(--line);border-radius:9px;padding:10px 12px;white-space:pre-wrap;word-break:break-all;margin:0}

/* ───────── painel de TV ───────── */
body.modo-tv .sidebar,body.modo-tv .topo,body.modo-tv .rodape-app{display:none}
body.modo-tv .main{margin-left:0!important}
.tv-grade{display:grid;grid-template-columns:1.2fr 1fr;gap:16px}
.tv-numero{font-size:3.2rem!important}
.tv-relogio{font-size:2.2rem;font-weight:800;letter-spacing:-.03em;font-variant-numeric:tabular-nums}

/* ───────── página de erro ───────── */
.pagina-erro{min-height:100vh;display:grid;place-content:center;justify-items:center;gap:18px;padding:24px;background:var(--bg)}

/* cor de cada área no título das telas (mesma ideia dos módulos do Lab Gestor) */
main[data-modulo=atendimento]{--mod:#B20000}
main[data-modulo=relacionamento]{--mod:#1D5FB0}
main[data-modulo=automacao]{--mod:#6A4BB5}
main[data-modulo=organizacao]{--mod:#A15C00}
main[data-modulo=analise]{--mod:#0F7A4A}
main[data-modulo=admin]{--mod:#414852}
main[data-modulo=plataforma]{--mod:#16181D}
.etq.mini{height:19px;font-size:.68rem}
.cor-amostra{display:inline-block;width:14px;height:14px;border-radius:4px;vertical-align:-2px;margin-right:6px}
.lista-check{display:flex;flex-wrap:wrap;gap:8px 14px}
.lista-check label{display:flex;gap:6px;align-items:center;font-size:.84rem;margin:0;font-weight:500}
.lista-check input{width:auto}
input[type=color]{height:38px;padding:3px;width:64px}
@media (max-width:860px){#ch-bt-galeria{display:none}.ch-linha textarea{font-size:.9rem}}

/* ───────── v3.2: fotos, seleção, citação, reações, confirmação de leitura ───────── */
.chat-app{position:relative}
.avatar.foto{background:var(--surface-3);overflow:visible;padding:0}
.avatar.foto img{width:100%;height:100%;border-radius:50%;object-fit:cover;display:block}
.ch-item.fixado{background:color-mix(in srgb,var(--warn-soft) 55%,var(--surface))}
.ch-item.fixado.on{background:var(--mf-soft)}
.ch-check{width:18px!important;height:18px;margin:11px 0 0;flex:0 0 auto;accent-color:var(--mf);cursor:pointer}
.selecionando .ch-item{cursor:pointer}
.ch-lote{display:flex;gap:8px;align-items:center;padding:7px 9px;border:1px solid var(--mf);background:var(--mf-soft);border-radius:10px}
.ch-lote.hide{display:none}
.ch-lote label{display:flex;gap:6px;align-items:center;margin:0;flex:1;font-weight:600}
.ch-lote label input{width:auto;accent-color:var(--mf)}
.ch-lote .dd-menu .ponto{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:4px}
.ch-ticket{display:flex;align-items:center;gap:10px;margin:16px 0 6px;color:var(--ink-3);font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.05em}
.ch-ticket::before,.ch-ticket::after{content:"";flex:1;border-top:1px dashed var(--line-2)}
.msg{position:relative}
.msg-bt{position:absolute;top:4px;right:4px;width:24px;height:22px;border:0;border-radius:7px;background:color-mix(in srgb,var(--surface) 88%,transparent);color:var(--ink-3);cursor:pointer;font-size:.9rem;line-height:1;opacity:.45;transition:opacity .12s;box-shadow:var(--sh-1)}
.msg:hover .msg-bt,.msg-bt:focus{opacity:1}
.msg-bt:hover{color:var(--ink)}
@media (hover:none){.msg-bt{opacity:.65}}
.msg-menu{position:absolute;z-index:30;min-width:220px;background:var(--surface);border:1px solid var(--line);border-radius:12px;box-shadow:var(--sh-3);padding:6px;display:grid;gap:1px}
.msg-menu.hide{display:none}
.msg-menu>button{display:flex;gap:8px;align-items:center;border:0;background:transparent;font:inherit;font-size:.84rem;color:var(--ink);padding:7px 10px;border-radius:8px;cursor:pointer;text-align:left}
.msg-menu>button:hover{background:var(--surface-3)}
.msg-menu>button.perigo{color:var(--crit)}
.msg-menu>button.perigo:hover{background:var(--crit-soft)}
.msg-reacoes{display:flex;gap:2px;padding:2px 2px 6px;margin-bottom:4px;border-bottom:1px solid var(--line)}
.msg-reacoes button{flex:1;border:0;background:transparent;font-size:1.2rem;border-radius:8px;cursor:pointer;padding:4px 0;transition:transform .1s}
.msg-reacoes button:hover{background:var(--surface-3);transform:scale(1.18)}
.ch-cit{display:grid;gap:1px;padding:5px 9px;border-left:3px solid var(--mf);border-radius:6px;background:color-mix(in srgb,var(--ink) 5%,transparent);font-size:.78rem;cursor:pointer;max-height:62px;overflow:hidden}
.ch-cit b{font-size:.72rem;color:var(--mf)}
.ch-cit span{color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.msg.com-reacao{margin-bottom:12px}
.ch-reacoes{position:absolute;bottom:-13px;right:10px;display:flex;gap:1px;background:var(--surface);border:1px solid var(--line);border-radius:999px;padding:1px 6px;font-size:.82rem;box-shadow:var(--sh-1)}
.msg.ele .ch-reacoes{right:auto;left:10px}
.tk{color:var(--ink-3);font-weight:700;letter-spacing:-.25em;padding-right:.25em}
.tk.lido{color:#2B8FD6}
.apagada-txt{font-style:italic;color:var(--ink-3)}
.msg.piscar{animation:piscar 1.5s ease}
@keyframes piscar{0%,60%{box-shadow:0 0 0 4px color-mix(in srgb,var(--mf) 40%,transparent)}100%{box-shadow:var(--sh-1)}}
.ch-autor.ele{color:var(--info)}
.ch-citando{display:flex;gap:10px;align-items:center;padding:6px 8px 6px 12px;margin-bottom:6px;border-left:3px solid var(--mf);background:var(--surface-2);border-radius:8px}
.ch-citando.hide{display:none}
.ch-citando>div{flex:1;min-width:0;display:grid;font-size:.8rem}
.ch-citando b{font-size:.72rem;color:var(--mf)}
.ch-citando span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--ink-2)}
.ch-citando .icone-btn{width:28px;height:28px}
.ch-resumo .ch-dl dd{font-variant-numeric:tabular-nums}
.ch-resumo .resumo-grade{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-bottom:8px}
.ch-resumo .resumo-grade span{text-align:center;padding:7px 4px;border:1px solid var(--line);border-radius:9px;font-size:.68rem;color:var(--ink-3)}
.ch-resumo .resumo-grade b{display:block;font-size:1rem;color:var(--ink)}
.md-grade{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:8px;max-height:58vh;overflow:auto;margin-top:12px}
.md-grade a{display:block;aspect-ratio:1;border-radius:9px;overflow:hidden;background:var(--surface-3);border:1px solid var(--line)}
.md-grade img{width:100%;height:100%;object-fit:cover}
.md-grade .g-ic{display:flex;align-items:center;justify-content:center;font-size:2rem;text-decoration:none}
[data-pn].hide{display:none}
.banner-topo{display:flex;gap:10px;align-items:center;justify-content:center;flex-wrap:wrap;padding:8px 16px;font-size:.84rem;font-weight:600;background:var(--warn-soft);color:var(--warn);border-bottom:1px solid color-mix(in srgb,var(--warn) 30%,transparent)}
.banner-topo.crit{background:var(--crit-soft);color:var(--crit)}
.banner-topo.como{background:#16181D;color:#fff}
.banner-topo .btn{height:28px}
.periodo{display:flex;gap:2px;padding:3px;background:var(--surface-3);border-radius:10px}
.periodo a{padding:5px 12px;border-radius:8px;font-size:.78rem;font-weight:600;color:var(--ink-2)}
.periodo a:hover{text-decoration:none;color:var(--ink)}
.periodo a.on{background:var(--surface);color:var(--ink);box-shadow:var(--sh-1)}
.ch-bloco.ch-resumo{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}
.ch-resumo>div{text-align:center;padding:8px 4px;border:1px solid var(--line);border-radius:9px;background:var(--surface-2);display:grid;gap:1px}
.ch-resumo>div b{font-size:1rem;color:var(--ink)}
.ch-resumo>div span{font-size:.66rem;color:var(--ink-3)}
.brand .lockup.marca-cliente{max-height:40px;max-width:180px;object-fit:contain;background:#fff;border-radius:8px;padding:3px 8px}
.cab-secao{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;margin:22px 0 12px;scroll-margin-top:80px}
.resumo-periodo{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:16px}
.resumo-periodo>div{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:12px 14px;display:grid;gap:2px;box-shadow:var(--sh-1)}
.resumo-periodo b{font-size:1.35rem;letter-spacing:-.02em;color:var(--ink);font-variant-numeric:tabular-nums}
.resumo-periodo span{font-size:.74rem;color:var(--ink-3)}
@media (max-width:860px){.tv-grade{grid-template-columns:minmax(0,1fr)}.tv-grade .card{min-width:0}}
.g-aval{grid-template-columns:minmax(0,1fr) minmax(0,1.3fr)}
@media (max-width:860px){.g-aval{grid-template-columns:minmax(0,1fr)}}

/* ───────── v3.3: agentes de IA ───────── */
.ia-estado{margin-bottom:16px}
.modelos-ia{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:10px;margin-top:6px}
.modelo-ia{display:grid;gap:6px;padding:12px;border:1px solid var(--line);border-radius:12px;background:var(--surface-2);margin:0}
.modelo-ia .btn{justify-self:start}
.modelos-ia.lista{grid-template-columns:1fr;gap:6px}
.modelos-ia.lista label{display:flex;gap:8px;align-items:baseline;margin:0;padding:8px 10px;border:1px solid var(--line);border-radius:10px;cursor:pointer;font-weight:500}
.modelos-ia.lista label:has(input:checked){border-color:var(--mf);background:var(--mf-soft)}
.modelos-ia.lista input{width:auto}
.doc-ia{display:flex;gap:10px;align-items:center;padding:9px 0;border-bottom:1px solid var(--line)}
.doc-ia .ic{width:34px;height:34px;border-radius:9px;background:var(--surface-3);display:flex;align-items:center;justify-content:center;color:var(--ink-2);flex:0 0 auto}
.doc-ia .ic svg{width:18px;height:18px}
.doc-ia details{position:relative}
.doc-ia form{margin:0}
.lista-ia{display:grid;gap:8px;margin-bottom:10px}
.linha-ia{display:grid;grid-template-columns:140px minmax(0,1fr) 32px;gap:6px;align-items:center;padding:8px;border:1px solid var(--line);border-radius:10px;background:var(--surface-2)}
.linha-ia select,.linha-ia input{height:36px;font-size:.84rem}
.linha-ia [hidden]{display:none}
.linha-ia .icone-btn{grid-column:3;grid-row:1}
.linha-ia input[name$="_quando"],.linha-ia input[name$="_msg"]{grid-column:1/4}
.linha-ia .a-texto{grid-column:2}
.teste-ia{display:flex;flex-direction:column;min-height:520px}
.t-msgs{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:6px;padding:12px;background:var(--bg);border:1px solid var(--line);border-radius:12px;min-height:380px;max-height:60vh}
.teste-ia .fx-sim-escrever{padding:10px 0 0}
.ch-ia{position:relative}
.ch-ia .dd-menu{left:0;right:auto;bottom:calc(100% + 6px);top:auto}
.icone-btn.ia{color:#6C4BB6}
.icone-btn.girando svg{animation:girar 1s linear infinite}
@keyframes girar{to{transform:rotate(360deg)}}
.ch-sugestao{display:flex;gap:10px;align-items:center;padding:8px 10px;margin-bottom:6px;border:1px solid color-mix(in srgb,#6C4BB6 35%,transparent);background:color-mix(in srgb,#6C4BB6 8%,var(--surface));border-radius:10px}
.ch-sugestao.hide{display:none}
.ch-sugestao .ic{color:#6C4BB6;display:flex}
.ch-sugestao .ic svg{width:18px;height:18px}
.ch-sugestao>div{flex:1;min-width:0;display:grid;font-size:.84rem}
.ch-sugestao b{font-size:.72rem;color:#6C4BB6}
.ch-transcricao{font-size:.8rem;font-style:italic;color:var(--ink-2);background:color-mix(in srgb,var(--ink) 4%,transparent);padding:4px 8px;border-radius:7px}
.sent-chip{font-size:.72rem;font-weight:700;padding:2px 9px;border-radius:999px;background:var(--surface-3);color:var(--ink-2)}
.sent-chip.hide{display:none}
.sent-chip.ok{background:var(--ok-soft,#E3F4EA);color:var(--ok)}
.sent-chip.atencao{background:var(--warn-soft);color:var(--warn)}
.sent-chip.critico{background:var(--crit-soft);color:var(--crit)}
.insights-ia{white-space:pre-wrap;line-height:1.55;font-size:.9rem}
.sub-bloco{border:1px solid var(--line);border-radius:10px;padding:8px 12px;margin:8px 0;background:var(--surface-2)}
.sub-bloco summary{cursor:pointer;font-weight:600;font-size:.86rem}
.sub-bloco[open] summary{margin-bottom:8px}

/* ───────── softphone ───────── */
.sp-bt.registrado{color:var(--ok)}
.softphone{position:fixed;right:18px;top:68px;width:290px;z-index:90;background:var(--surface);border:1px solid var(--line);border-radius:16px;box-shadow:var(--sh-3);padding:12px;display:grid;gap:10px}
.softphone.hide{display:none}
.sp-cab{display:flex;gap:10px;align-items:center}
.sp-cab>span{width:34px;height:34px;border-radius:10px;background:var(--mf-soft);color:var(--mf);display:flex;align-items:center;justify-content:center}
.sp-cab>div{flex:1;display:grid;line-height:1.2}
.sp-estado{font-size:.72rem;color:var(--ink-3)}
.sp-estado.ok{color:var(--ok)}.sp-estado.erro{color:var(--crit)}.sp-estado.pendente{color:var(--warn)}
.sp-ativa{display:none;text-align:center;gap:2px;padding:6px 0}
.softphone:not([data-tela="discar"]) .sp-ativa{display:grid}
.sp-ativa b{font-size:1.05rem}
.sp-tempo{font-size:1.4rem;font-weight:700}
.sp-discar{display:flex;gap:6px}
.sp-discar input{flex:1;font-size:1.1rem;text-align:center;letter-spacing:.04em}
.softphone:not([data-tela="discar"]) .sp-discar{display:none}
.sp-teclado{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}
.softphone[data-tela="tocando"] .sp-teclado,.softphone[data-tela="chamando"] .sp-teclado{display:none}
.sp-teclado button{height:42px;border:1px solid var(--line);border-radius:12px;background:var(--surface-2);font:inherit;font-size:1.05rem;font-weight:700;color:var(--ink);cursor:pointer}
.sp-teclado button:hover{background:var(--surface-3)}
.sp-acoes{display:flex;gap:6px;flex-wrap:wrap}
.sp-acoes .btn{flex:1;justify-content:center}
.sp-acoes>*{display:none}
.softphone[data-tela="discar"] .so-discar,.softphone[data-tela="tocando"] .so-tocando,.softphone[data-tela="falando"] .so-falando,.softphone[data-tela="chamando"] .so-chamando{display:inline-flex}
.btn.sp-verde{background:#137A47;border-color:#137A47;color:#fff}
.btn.sp-vermelho{background:var(--crit);border-color:var(--crit);color:#fff}
#sp-mudo.on{background:var(--warn-soft);color:var(--warn)}
@media (max-width:600px){.softphone{left:8px;right:8px;width:auto;top:60px}}
.nps{display:flex;gap:14px;align-items:center;padding:10px 12px;border:1px solid var(--line);border-radius:12px;background:var(--surface-2);margin-bottom:12px}
.nps>div:first-child{display:grid;text-align:center;min-width:70px}
.nps b{font-size:1.9rem;letter-spacing:-.03em}
.nps b.bom{color:var(--ok)}.nps b.medio{color:var(--warn)}.nps b.ruim{color:var(--crit)}
.cartao.vivo{color:var(--ink);cursor:pointer}
.cartao.vivo:hover{text-decoration:none}
.cartao.vivo.espera{border-left:3px solid var(--warn)}
.coluna-cab .ponto{width:10px;height:10px;border-radius:50%;display:inline-block}

/* ───────── v3.4: atendimento no layout do sistema anterior, no padrão visual MF ───────── */
.ch-titulo{display:flex;align-items:center;gap:6px}
.ch-titulo>b{font-size:1rem;letter-spacing:-.01em}
.ch-titulo .btn.sm{height:30px;padding:0 10px;font-size:.78rem}
.ch-titulo .btn.ativo{border-color:var(--mf);color:var(--mf)}
.ponto-ativo{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--mf)}
.ch-tipo{display:grid;grid-template-columns:1fr 1fr;gap:2px;padding:3px;background:var(--surface-3);border-radius:10px}
.ch-tipo a{display:flex;align-items:center;justify-content:center;gap:6px;padding:6px;border-radius:8px;font-size:.8rem;font-weight:600;color:var(--ink-2)}
.ch-tipo a svg{width:15px;height:15px}
.ch-tipo a:hover{text-decoration:none;color:var(--ink)}
.ch-tipo a.on{background:var(--surface);color:var(--ink);box-shadow:var(--sh-1)}
.ch-tipo b.ch-tipo-n{font-size:.68rem;font-weight:700;border-radius:999px;padding:0 6px;min-width:18px;text-align:center;background:var(--warn);color:#fff}
.ch-tipo b.ch-tipo-n.hide{display:none}
.ch-busca .icone-btn{width:34px;height:34px;flex:0 0 auto}
.ch-conexoes{display:inline-flex;align-items:center;gap:4px;height:34px;padding:0 9px;border-radius:9px;border:1px solid var(--line-2);font-size:.78rem;font-weight:700}
.ch-conexoes svg{width:15px;height:15px}
.ch-conexoes.ok{color:var(--ok);border-color:color-mix(in srgb,var(--ok) 40%,transparent)}
.ch-conexoes.erro{color:var(--crit);border-color:color-mix(in srgb,var(--crit) 40%,transparent);background:var(--crit-soft)}
.ch-conexoes:hover{text-decoration:none}
.ch-situacoes{display:grid;grid-template-columns:repeat(3,1fr);gap:2px;padding:3px;background:var(--surface-3);border-radius:10px}
.ch-situacoes a{display:flex;align-items:center;justify-content:center;gap:5px;padding:7px 4px;border-radius:8px;font-size:.78rem;font-weight:600;color:var(--ink-2);white-space:nowrap}
.ch-situacoes a svg{width:14px;height:14px}
.ch-situacoes a:hover{text-decoration:none;color:var(--ink)}
.ch-situacoes a.on{background:var(--surface);color:var(--ink);box-shadow:var(--sh-1)}
.ch-situacoes b{font-size:.7rem;font-weight:700;color:var(--ink-3);background:var(--surface-2);border-radius:999px;padding:0 6px;min-width:18px;text-align:center}
.ch-situacoes b.alerta{background:var(--warn);color:#fff}
.ch-filtro-ativo{padding:4px 8px;border-radius:8px;background:var(--mf-soft);color:var(--mf);font-weight:600}
.ch-av{position:relative;flex:0 0 auto}
.ch-pt{position:absolute;right:-1px;bottom:-1px;width:12px;height:12px;border-radius:50%;border:2px solid var(--surface);background:var(--ink-3)}
.ch-pt.sit-aberto{background:var(--ok)}.ch-pt.sit-aguardando{background:var(--warn)}.ch-pt.sit-bot{background:#6C4BB6}.ch-pt.sit-fechado{background:var(--ink-3)}
.ch-prot{font-size:.66rem;color:var(--ink-3);font-family:ui-monospace,monospace}
.ch-tempo{font-size:.7rem;color:var(--ink-3);white-space:nowrap;font-weight:600}
.ch-tempo.espera.novo{color:var(--ok)}.ch-tempo.espera.medio{color:var(--warn)}.ch-tempo.espera.velho{color:var(--crit)}
.ch-chip{font-size:.64rem;font-weight:700;padding:1px 7px;border-radius:6px;white-space:nowrap;line-height:1.5}
.ch-chip.cheio{background:var(--cor);color:#fff}
.ch-chip.escuro{background:var(--ink);color:var(--surface)}
.ch-chip.contorno{border:1px solid var(--line-2);color:var(--ink-2)}
.ch-chip.roxo{background:#EEE8FA;color:#6C4BB6}
[data-tema="escuro"] .ch-chip.roxo{background:#2d2546;color:#c9b8f5}
.ch-item.sit-aguardando{background:color-mix(in srgb,var(--warn-soft) 45%,var(--surface))}
.ch-item.sit-aguardando.on{background:var(--mf-soft)}
.ch-rapidas{position:absolute;right:8px;top:8px;display:none;gap:2px;align-items:center;background:var(--surface);border:1px solid var(--line);border-radius:9px;padding:2px;box-shadow:var(--sh-2)}
.ch-rapidas .icone-btn{width:26px;height:26px;font-size:.8rem}
.ch-rapidas .btn.sm{height:26px;padding:0 9px;font-size:.74rem}
.ch-rapidas .perigo:hover{color:var(--crit);background:var(--crit-soft)}
.ch-item:hover .ch-rapidas{display:flex}
.selecionando .ch-rapidas{display:none!important}
@media (hover:none){.ch-item.sit-aguardando .ch-rapidas,.ch-item.sit-bot .ch-rapidas{display:flex;position:static;box-shadow:none;border:0;align-self:center}.ch-rapidas .icone-btn{display:none}}
.ch-quem-bt{display:flex;align-items:center;gap:10px;border:0;background:transparent;padding:4px 6px;margin:-4px -6px;border-radius:10px;cursor:pointer;text-align:left;font:inherit;color:inherit;min-width:0}
.ch-quem-bt:hover{background:var(--surface-2)}
.icone-btn.verde{color:var(--ok)}
.icone-btn.verde:hover{background:var(--ok-soft,#E3F4EA)}
.dd-menu.dd-direita{right:0;left:auto}
.ch-ferramentas{gap:2px}
.ch-ferramentas .icone-btn{width:34px;height:34px}
.ch-nota-aviso{display:none;align-items:center;justify-content:space-between;gap:10px;padding:6px 10px;margin-bottom:6px;border-radius:9px;background:var(--warn);color:#fff;font-size:.82rem}
.ch-nota-aviso .btn{height:26px}
.ch-escrever.modo-nota .ch-nota-aviso{display:flex}
.ch-escrever{padding:8px 12px 10px}
.ch-linha{align-items:center}
.ch-linha .icone-btn{width:34px;height:34px;flex:0 0 auto}
.ch-mais,.ch-ia{position:relative}
.ch-mais .dd-menu,.ch-ia .dd-menu{left:0;right:auto;bottom:calc(100% + 6px);top:auto}
.ch-assinar{display:flex;align-items:center;gap:6px;font-size:.74rem;color:var(--ink-3);margin:0 4px;cursor:pointer;white-space:nowrap;user-select:none}
.mini-switch{position:relative;width:28px;height:16px;flex:0 0 auto}
.mini-switch input{position:absolute;opacity:0;inset:0;margin:0;cursor:pointer}
.mini-switch i{position:absolute;inset:0;border-radius:999px;background:var(--line-2);transition:background .15s}
.mini-switch i::after{content:"";position:absolute;left:2px;top:2px;width:12px;height:12px;border-radius:50%;background:#fff;transition:transform .15s}
.mini-switch input:checked+i{background:var(--ok)}
.mini-switch input:checked+i::after{transform:translateX(12px)}
.ch-linha textarea{border-radius:999px;padding:9px 16px;min-height:40px}
.ch-mic{width:40px!important;height:40px!important;border-radius:50%!important;background:var(--surface-3)}
.ch-enviar{border-radius:50%;width:40px}
.ch-enviar.hide,.ch-mic.hide{display:none}
.ch-msgs.multi .msg{cursor:pointer}
.msg.marcada{outline:3px solid var(--mf);outline-offset:2px}
.ch-multi{display:flex;align-items:center;gap:8px;padding:8px 14px;background:var(--mf-soft);border-top:1px solid var(--line);font-size:.84rem}
.ch-multi.hide{display:none}
@media (max-width:860px){.ch-assinar span:last-child{display:none}.ch-ferramentas #ch-bt-midias,.ch-ferramentas #ch-procurar{display:none}}
.ch-linha textarea{flex:1 1 auto;min-width:0}
.ch-assinar #ch-assinar-rot{font-size:.7rem}

/* ───────── v3.5: fotos em toda parte ───────── */
.pessoa-cel{display:flex;align-items:center;gap:10px;min-width:0}
.pessoa-cel > div{min-width:0}
td .avatar.mini{display:inline-flex;vertical-align:middle}
.dd .avatar,.topo .avatar{flex:0 0 auto}
.perfil-foto{display:flex;gap:14px;align-items:center;margin-bottom:12px}
.perfil-foto .switch{margin-top:6px}
.ch-autor{display:inline-flex;align-items:center;gap:6px}
.ch-autor-av{width:20px;height:20px;border-radius:50%;background:var(--mf);color:#fff;font-size:.56rem;font-weight:700;display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;overflow:hidden}
.ch-autor-av img{width:100%;height:100%;object-fit:cover}

/* ───────── v3.5: botões, lista e enquete ───────── */
.ch-opcoes{display:flex;flex-direction:column;gap:6px;margin-top:6px;min-width:200px}
.ch-opcoes .ops{display:flex;flex-direction:column;gap:4px}
.ch-opcoes .op{display:flex;align-items:center;justify-content:center;gap:6px;padding:7px 10px;border-radius:8px;background:color-mix(in srgb,var(--surface) 75%,transparent);border:1px solid var(--line);color:var(--info,#2563eb);font-weight:600;font-size:.84rem;text-align:center;overflow-wrap:anywhere}
.ch-opcoes.tipo-texto .op,.ch-opcoes.tipo-enquete .op{justify-content:flex-start;color:var(--ink);font-weight:500;text-align:left}
.ch-opcoes .lista-bt{color:var(--info,#2563eb)}
.ch-opcoes .radio{width:14px;height:14px;border-radius:50%;border:2px solid var(--ink-3);flex:0 0 auto}
.ch-opcoes-tipo{font-size:.66rem;color:var(--ink-3);text-transform:uppercase;letter-spacing:.04em;align-self:flex-end}
.seg-opcoes{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px}
.seg-opcoes label{cursor:pointer}
.seg-opcoes input{position:absolute;opacity:0;pointer-events:none}
.seg-opcoes span{display:flex;flex-direction:column;align-items:center;gap:3px;padding:10px 4px;border:1px solid var(--line);border-radius:10px;font-size:.8rem;font-weight:600;text-align:center}
.seg-opcoes span small{font-weight:400;color:var(--ink-3);font-size:.68rem}
.seg-opcoes span svg{width:18px;height:18px}
.seg-opcoes input:checked + span{border-color:var(--mf);background:var(--mf-soft);color:var(--mf)}
.seg-opcoes input:focus-visible + span{outline:2px solid var(--mf);outline-offset:2px}
.ch-previa-opcoes{margin:6px 0 10px;display:flex}
.ch-previa-opcoes .msg{max-width:100%;margin-left:auto}
@media (max-width:520px){.seg-opcoes{grid-template-columns:repeat(2,minmax(0,1fr))}}

/* ───────── v3.5: ações fortes (aceitar / resolver) ───────── */
.btn.ok{background:var(--ok);border-color:var(--ok);color:#fff}
.btn.ok:hover{filter:brightness(1.08)}
.ch-ferramentas{display:flex;align-items:center;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.ch-ferramentas .btn.sm{display:inline-flex;align-items:center;gap:4px;white-space:nowrap}
.ch-barra-acao{display:flex;align-items:center;gap:12px;padding:12px 16px;border-top:1px solid var(--line);background:var(--warn-soft)}
.ch-barra-acao.fechado{background:var(--ok-soft)}
.ch-barra-acao > .ic{width:36px;height:36px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:var(--warn);color:#fff;flex:0 0 auto}
.ch-barra-acao.fechado > .ic{background:var(--ok)}
.ch-barra-acao > .ic svg{width:18px;height:18px}
.ch-barra-acao > div{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.ch-barra-acao > div .small{color:var(--ink-2)}
.ch-barra-acao .btn{white-space:nowrap}
.enc-form{display:flex;flex-direction:column;gap:12px}
.enc-resumo{display:flex;gap:12px;align-items:center;padding:12px;border-radius:12px;background:var(--surface-2,var(--surface-3))}
.enc-resumo > div{display:flex;flex-direction:column;min-width:0}
.enc-motivos{display:flex;flex-wrap:wrap;gap:6px}
.enc-motivos input{position:absolute;opacity:0;pointer-events:none}
.enc-motivos span{display:inline-block;padding:8px 12px;border:1px solid var(--line);border-radius:999px;font-size:.84rem;cursor:pointer}
.enc-motivos input:checked + span{border-color:var(--ok);background:var(--ok-soft);color:var(--ok);font-weight:600}
.enc-motivos input:focus-visible + span{outline:2px solid var(--ok);outline-offset:2px}
.enc-opcoes{display:flex;flex-direction:column;gap:6px}
.enc-acoes{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}
@media (max-width:700px){
  .ch-ferramentas .rot{display:none}
  .ch-barra-acao{flex-wrap:wrap;padding:10px 12px}
  .ch-barra-acao form{width:100%}
  .ch-barra-acao .btn{width:100%;justify-content:center}
}

/* ───────── v3.5: compositor no celular — texto numa linha inteira, ferramentas embaixo ───────── */
@media (max-width:700px){
  .ch-linha{flex-wrap:wrap;row-gap:6px}
  .ch-linha textarea{order:1;flex:1 1 calc(100% - 52px)}
  .ch-linha .ch-mic,.ch-linha .ch-enviar{order:2}
  .ch-linha > :not(textarea):not(.ch-mic):not(.ch-enviar){order:3}
  .ch-linha .icone-btn{width:32px;height:32px}
  .ch-escrever{padding:8px 10px calc(8px + env(safe-area-inset-bottom))}
}
.ch-opcoes .lista-itens{margin:2px 0 0;padding-left:20px;font-size:.8rem;color:var(--ink-2);display:flex;flex-direction:column;gap:2px}
@media (hover:none){.msg:not(.nota){padding-right:32px}}
@media (max-width:700px){.ch-ferramentas .so-desk{display:none}}
.ch-ficha-cab{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px 0;position:sticky;top:0;background:inherit;z-index:2}
@media (max-width:600px){.chat-app.detalhes-abertos .ch-detalhes{width:100%!important}}
.bt-voltar[hidden]{display:none!important}

/* ───────── v3.5: menus no celular viram painel de baixo, com X ───────── */
.dd-fechar{display:none}
@media (max-width:700px){
  .dd.aberto > .dd-menu{position:fixed!important;left:8px!important;right:8px!important;top:auto!important;bottom:8px!important;transform:none!important;
    min-width:0!important;width:auto!important;max-width:none!important;max-height:78vh;overflow:auto;z-index:400!important;border-radius:16px;box-shadow:0 -8px 40px rgba(0,0,0,.28);padding-top:44px}
  .dd.aberto > .dd-menu > .dd-fechar{display:flex;position:absolute;top:6px;right:6px;width:34px;height:34px;align-items:center;justify-content:center;border:0;background:var(--surface-3);border-radius:50%;color:var(--ink);cursor:pointer;padding:0}
  .dd.aberto > .dd-menu > .dd-fechar svg{width:16px;height:16px}
  .dd.aberto::after{content:"";position:fixed;inset:0;background:rgba(0,0,0,.32);z-index:399}
}
/* v3.5: em coluna (celular / gaveta) o campo não herda a base de 180px como altura */
@media (max-width:760px){
  .drawer .row>*,.card form .row>*,.row>.f:not(.wa),.row>div:not(.wa):not(.acoes){flex-basis:auto!important}
  .drawer .row,.card form .row{flex-direction:column}
}
.drawer .row>.f,.drawer .row>div{flex-basis:auto}

/* v3.5.1: foto em tela cheia */
.avatar.foto{cursor:zoom-in}
a .avatar.foto,button .avatar.foto,.ch-item .avatar.foto{cursor:inherit}
.foto-cheia{position:fixed;inset:0;z-index:2000;background:rgba(10,10,12,.94);display:flex;flex-direction:column;align-items:center;justify-content:center;padding:56px 16px 16px}
.foto-cheia img{max-width:min(92vw,720px);max-height:calc(100vh - 90px);width:auto;height:auto;border-radius:12px;object-fit:contain;background:#000;box-shadow:0 20px 60px rgba(0,0,0,.5)}
.foto-cheia-topo{position:absolute;top:0;left:0;right:0;display:flex;align-items:center;gap:8px;padding:10px 12px;color:#fff}
.foto-cheia-topo b{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.foto-cheia-topo .icone-btn{color:#fff;background:rgba(255,255,255,.12)}
.foto-cheia-topo .icone-btn svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.faixa-alertas{display:flex;align-items:center;gap:10px;padding:8px 14px;background:var(--info-soft);color:var(--ink);border-bottom:1px solid var(--line);font-size:.86rem}
.faixa-alertas span{flex:1;min-width:0}

/* v3.5.2: compositor se ajusta à largura da conversa (ficha aberta, tela média), não só à tela */
.ch-escrever{container-type:inline-size}
@container (max-width:620px){
  .ch-linha{flex-wrap:wrap;row-gap:6px}
  .ch-linha textarea{order:1;flex:1 1 calc(100% - 52px)!important}
  .ch-linha .ch-mic,.ch-linha .ch-enviar{order:2}
  .ch-linha > :not(textarea):not(.ch-mic):not(.ch-enviar){order:3}
}
/* v3.5.2: balões no jeito do WhatsApp — eu à direita (verde, com ponta), cliente à esquerda (com ponta) */
.ch-msgs .msg.eu{margin-left:auto;margin-right:8px}
.ch-msgs .msg.ele{margin-right:auto;margin-left:8px}
.ch-msgs .msg.eu::before,.ch-msgs .msg.ele::before{content:"";position:absolute;top:-1px;width:10px;height:12px}
.ch-msgs .msg.eu::before{right:-9px;background:inherit;clip-path:polygon(0 0,100% 0,0 100%);border-top:1px solid var(--line)}
.ch-msgs .msg.ele::before{left:-9px;background:inherit;clip-path:polygon(0 0,100% 0,100% 100%)}
.ch-msgs .msg.nota{margin-left:auto;margin-right:auto}
.foto-cheia img{max-width:min(92vw,640px)!important;image-rendering:auto}
.foto-cheia.carregando img{opacity:.6;transition:opacity .2s}
input[type=range]{accent-color:var(--mf)}

/* ───────── v3.5.3: celular de verdade ─────────
   100vh no celular inclui a barra do navegador: a caixa de digitar ficava escondida embaixo dela.
   Agora a altura é a área visível (dvh) e, com o teclado aberto, a altura que o JS mede (visualViewport). */
main.main.cheia{height:100vh;height:100dvh;height:var(--altura-visivel,100dvh)}
@media (max-width:860px){
  /* dentro de uma conversa a barra do topo some: o cabeçalho da conversa já tem o voltar */
  body:has(.chat-app.com-conversa) .topo{display:none}
  .ch-cab{flex-wrap:wrap;row-gap:6px;padding:8px 10px}
  .ch-cab .ch-quem-bt{flex:1 1 auto;min-width:0}
  .ch-cab .ch-quem b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
  .ch-cab .ch-quem .small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}
  .ch-cab #ch-sit{order:2}
  .ch-cab .ch-ferramentas{order:3;flex:1 1 100%;flex-wrap:nowrap;justify-content:flex-start;overflow-x:auto;scrollbar-width:none;gap:4px}
  .ch-cab .ch-ferramentas::-webkit-scrollbar{display:none}
  .ch-cab > span[style*="flex:1"]{display:none}
  .ch-barra-acao{padding:8px 10px;gap:8px}
  .ch-barra-acao > div .small{display:none}
  .ch-barra-acao > .ic{width:28px;height:28px}
  .ch-escrever{position:relative;z-index:5;background:var(--surface)}
  .ch-linha textarea{font-size:16px}    /* 16px evita o zoom automático do iPhone ao tocar */
}
.layout:has(main.main.cheia){min-height:0;height:100dvh;height:var(--altura-visivel,100dvh);overflow:hidden}
@media (max-width:860px){
  /* a tela de atendimento fica presa à área visível: com teclado aberto não aparece faixa branca */
  html:has(main.main.cheia),html:has(main.main.cheia) body{overflow:hidden;overscroll-behavior:none;height:100%}
  .layout:has(main.main.cheia){position:fixed;left:0;right:0;top:var(--topo-visivel,0);height:var(--altura-visivel,100dvh)}
  .layout:has(main.main.cheia) main.main.cheia{height:100%}
}
@media (max-width:860px){
  .ch-cab #ch-sit{display:none}
  .ch-cab .ch-ferramentas .icone-btn,.ch-cab .ch-ferramentas .btn.sm{height:34px;min-width:34px}
}
/* v3.6: API oficial — janela de 24 h */
.ch-janela{display:flex;align-items:center;gap:8px;padding:6px 14px;font-size:.8rem;border-top:1px solid var(--line);background:var(--info-soft);color:var(--ink-2)}
.ch-janela svg{width:16px;height:16px;flex:0 0 auto}
.ch-janela span{flex:1;min-width:0}
.ch-janela.fechada{background:var(--warn-soft)}
.ch-modelo-texto{margin:6px 0 10px;display:flex}
/* v3.7: migração */
.num-passo{display:inline-flex;width:24px;height:24px;border-radius:50%;background:var(--mf);color:#fff;font-size:.78rem;align-items:center;justify-content:center;margin-right:6px}
.mig-log{max-height:260px;overflow:auto;white-space:pre-wrap;font-size:.76rem;margin-top:12px}
.banner-topo.testes{background:var(--info-soft);color:var(--ink);border-bottom:1px solid var(--line)}
.mig-cartao{display:flex;flex-direction:column;gap:3px;padding:12px 14px;border:1px solid var(--line);border-radius:12px;background:var(--surface);font-size:.86rem}
.mig-cartao b{font-size:.95rem}

/* v3.8: botão de enviar e microfone sempre redondos (não encolhem quando a linha aperta) */
.ch-linha .ch-enviar,.ch-linha .ch-mic{flex:0 0 40px!important;width:40px!important;height:40px!important;min-width:40px;border-radius:50%!important;padding:0!important;justify-content:center;align-items:center}
.ch-linha .ch-enviar.hide,.ch-linha .ch-mic.hide{display:none!important}
.ch-linha .icone-btn,.ch-linha .switch{flex-shrink:0}


/* ───────── v3.9: nada de barra de rolagem de lado — o conteúdo se ajusta à tela ───────── */
html,body{overflow-x:clip}
/* tabela que não cabe no espaço (tablet, menu aberto, tela pequena) vira cartões automaticamente */
  table.em-cartoes,table.em-cartoes tbody{display:block;width:100%}
  table.em-cartoes thead{display:none}
  table.em-cartoes tr{display:block;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin:0 0 10px;box-shadow:var(--sh-1)}
  table.em-cartoes tbody tr:hover td{background:transparent}
  table.em-cartoes td{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:5px 0!important;border:0!important;text-align:right;
    font-size:.86rem;min-height:26px;background:transparent!important}
  table.em-cartoes td::before{content:attr(data-rotulo);color:var(--ink-3);font-size:.74rem;font-weight:600;text-align:left;flex:0 0 38%;text-transform:none}
  table.em-cartoes tr{display:flex!important;flex-direction:column}
  table.em-cartoes td.titulo-cartao{order:-1;display:block;text-align:left;font-weight:650;font-size:.95rem;padding:0 0 8px!important;margin-bottom:4px;
    border-bottom:1px solid var(--line)!important}
  table.em-cartoes td.titulo-cartao::before{display:none}
  table.em-cartoes td[data-rotulo=""]::before{display:none}
  table.em-cartoes td[data-rotulo=""]{justify-content:flex-end}
  table.em-cartoes td.celula-vazia{display:none}
  table.em-cartoes td.celula-cheia{display:block;text-align:left}
  table.em-cartoes td.celula-cheia::before{display:none}
  .tbl-wrap:has(table.em-cartoes),.tabela:has(table.em-cartoes),.tbl-auto:has(> table.em-cartoes){overflow:visible;border:0;box-shadow:none}

td,th{overflow-wrap:anywhere}
.ch-txt,.ch-previa,.ch-meio b,.card p,.card li{overflow-wrap:anywhere}
pre,code{white-space:pre-wrap;overflow-wrap:anywhere}
/* abas quebram em duas linhas em vez de rolar de lado */
.abas{flex-wrap:wrap;overflow-x:visible!important;row-gap:2px}
@media (max-width:700px){.abas a,.abas button{padding-left:10px!important;padding-right:10px!important;font-size:.82rem}}
/* kanban e painel ao vivo: as colunas descem para a linha de baixo quando não cabem */
.quadro{flex-wrap:wrap;overflow-x:visible!important}
.quadro>.coluna{flex:1 1 270px;min-width:0;max-width:100%}
@media (max-width:700px){.quadro>.coluna{flex-basis:100%;max-height:none}}
/* chat interno */
.interno-grade{grid-template-columns:260px minmax(0,1fr);gap:14px;height:calc(100vh - 230px);min-height:420px}
.interno-grade>.card{min-height:0}
.interno-lista{overflow-y:auto}
.interno-conversa{display:flex;flex-direction:column;padding:0;overflow:hidden;height:100%}
.interno-conversa .ch-msgs{flex:1;min-height:0;overflow-y:auto}
@media (max-width:760px){.interno-grade{grid-template-columns:1fr;height:auto}.interno-grade>.card:first-child{max-height:34vh;overflow-y:auto}.interno-conversa{height:calc(100vh - 160px)}}
img,video,iframe,canvas,svg{max-width:100%}

/* v3.9.1: visualizador de foto, PDF e vídeo na própria tela */
html.visor-aberto{overflow:hidden}
.visor{position:fixed;inset:0;z-index:5000;background:#0e0e11;display:flex;flex-direction:column;isolation:isolate}
.visor[hidden]{display:none}
.visor-topo{display:flex;align-items:center;gap:6px;padding:8px 10px;color:#fff;flex:0 0 auto}
.visor-topo .visor-nome{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}
.visor-topo .visor-pos{color:rgba(255,255,255,.7);white-space:nowrap}
.visor-topo .icone-btn{color:#fff;background:rgba(255,255,255,.12);width:38px;height:38px;flex:0 0 auto}
.visor-topo .icone-btn svg,.visor-seta svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.visor-zoom{display:flex;align-items:center;gap:4px}.visor-zoom[hidden]{display:none}
.visor-pct{color:#fff;font-size:.8rem;min-width:42px;text-align:center}
.visor-palco{flex:1;min-height:0;overflow:auto;display:flex;align-items:center;justify-content:center;padding:8px 12px 16px}
.visor-img{max-width:100%;max-height:100%;object-fit:contain;border-radius:8px;background:#000}
.visor-paginas{display:flex;flex-direction:column;align-items:center;gap:12px;align-self:flex-start;margin:0 auto}
.visor-paginas canvas{background:#fff;box-shadow:0 10px 40px rgba(0,0,0,.5);border-radius:4px;max-width:none}
.visor-quadro{width:min(980px,100%);height:100%;border:0;background:#fff;border-radius:8px}
.visor-carregando{color:#fff;opacity:.8}
.visor-seta{position:absolute;top:50%;transform:translateY(-50%);width:46px;height:46px;border-radius:50%;border:0;background:rgba(255,255,255,.14);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;z-index:2}
.visor-seta[hidden]{display:none}
.visor-seta.ant{left:10px}.visor-seta.prox{right:10px}
@media (max-width:700px){.visor-seta{display:none}.visor-topo [data-v="aba"]{display:none}.visor-palco{padding:4px 4px 10px}}
.ch-arq.pdf{cursor:zoom-in}.ch-arq-tag{font-size:.62rem;background:#B20000;color:#fff;border-radius:4px;padding:1px 5px;margin-left:auto}
.ch-autor-av.cli{background:var(--surface-3);color:var(--ink-2)}
/* v3.9.2: lista de conversas nunca rola de lado (protocolos longos do sistema anterior) */
.ch-itens{overflow-x:hidden}
.ch-item,.ch-meio{min-width:0}
.ch-linha1{min-width:0}
.ch-linha1 b{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ch-prot{min-width:0;max-width:11ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:0 1 auto}
.ch-selos{flex-wrap:wrap;min-width:0}
.fx-no-cab .fx-no-tipo{font-size:.62rem;color:var(--ink-3);font-weight:500;margin-left:auto;white-space:nowrap}
/* prévia de PDF na conversa */
.ch-pdf{display:block;width:min(280px,100%);border-radius:10px;overflow:hidden;background:var(--surface-2);border:1px solid var(--line);color:var(--ink);cursor:zoom-in;text-decoration:none}
.ch-pdf-previa{display:flex;align-items:flex-start;justify-content:center;height:180px;overflow:hidden;background:#fff;border-bottom:1px solid var(--line);position:relative}
.ch-pdf-previa img{width:100%;height:auto;display:block}
.ch-pdf-previa canvas{display:none}
.ch-pdf-previa i{align-self:center;font-style:normal;font-size:.75rem;color:#777}
.ch-pdf-rodape{display:flex;gap:8px;align-items:center;padding:8px 10px;font-weight:600;font-size:.82rem}
.ch-pdf-rodape svg{width:20px;height:20px;flex:none;color:var(--mf);fill:none;stroke:currentColor;stroke-width:1.6}
.ch-pdf-nome{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.ch-pdf .ch-arq-tag{flex:none;white-space:nowrap}
.ch-pdf:hover .ch-pdf-previa img{opacity:.92}

/* filtros da tela de atendimentos (como no sistema anterior: listas com marcação) */
#dd-filtros .ch-filtro-menu{min-width:300px;width:300px;left:0;right:auto;max-height:min(78vh,640px);overflow-y:auto;z-index:60}
.ch-filtro-grupo{margin-top:10px}
.ch-filtro-grupo>b{display:block;font-size:.68rem;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-bottom:4px}
.ch-filtro-lista{display:flex;flex-direction:column;gap:2px;max-height:150px;overflow-y:auto;padding-right:4px}
.ch-filtro-lista label{display:flex;align-items:center;gap:8px;font-size:.84rem;padding:3px 2px;cursor:pointer;font-weight:500}
.ch-filtro-lista input{width:auto;margin:0}
.ch-filtro-lista .cor-amostra{width:9px;height:9px;border-radius:50%;display:inline-block;flex:none}
.ch-filtro-grupo .row{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.ch-filtro-grupo .row .f{margin:0;min-width:0}.ch-filtro-grupo .row input{padding:6px 8px;font-size:.8rem;min-width:0}
/* tarefas em quadro */
.tarefas-quadro{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;align-items:start}
.tq-col{min-height:200px}
.tq-card{border:1px solid var(--line);border-radius:10px;padding:9px 10px;margin-bottom:8px;background:var(--surface);cursor:grab}
.tq-card .prioridade{margin-right:6px}
.critico-txt{color:var(--crit);font-weight:600}
@media (max-width:860px){.tarefas-quadro{grid-template-columns:1fr}}

#msg-menu button[disabled]{opacity:.5;cursor:not-allowed}
#msg-menu button small{font-size:.72rem;color:var(--ink-3)}
/* reagir direto na mensagem do cliente (v3.10.18) */
.msg-reagir{position:absolute;top:50%;right:-36px;transform:translateY(-50%);width:28px;height:28px;border-radius:50%;border:1px solid var(--line);background:var(--surface);box-shadow:var(--sh-1);cursor:pointer;font-size:.95rem;line-height:1;opacity:0;transition:opacity .12s,transform .12s;padding:0}
.msg:hover .msg-reagir,.msg-reagir:focus{opacity:.9}
.msg-reagir:hover{opacity:1;transform:translateY(-50%) scale(1.12)}
@media (hover:none){.msg-reagir{opacity:.6}}
.msg-reacoes.so{border-bottom:0;margin:0;padding:2px}
.ch-rasc{color:var(--mf);font-weight:600}
/* softphone: ligações recentes (v3.10.20) */
.sp-recentes{display:none;border-top:1px solid var(--line);padding-top:8px;margin-top:2px}
.softphone[data-tela="discar"] .sp-recentes{display:block}
.sp-rec-cab{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}
.sp-rec-lista{display:grid;gap:2px;max-height:190px;overflow:auto}
.sp-rec{display:grid;grid-template-columns:18px 1fr auto;gap:6px;align-items:center;text-align:left;border:0;background:transparent;border-radius:8px;padding:5px 6px;font:inherit;color:var(--ink);cursor:pointer}
.sp-rec:hover{background:var(--surface-2)}
.sp-rec-nome{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:.85rem;font-weight:600}
.sp-rec-ic{font-style:normal;font-weight:700;text-align:center}
.sp-rec-ic.saida{color:var(--info,#1D5FB0)}.sp-rec-ic.entrada{color:var(--ok)}.sp-rec-ic.perdida{color:var(--mf)}
/* 👁 conversas dos colegas (v3.10.23): só o ícone; vermelho = mostrando as dos colegas */
.ch-titulo .ch-olho{width:34px;padding:0;justify-content:center;position:relative}
.ch-olho .ch-olho-txt{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.ch-olho.ativo{color:var(--mf);border-color:var(--mf)}
.ch-olho svg{width:18px;height:18px;flex:0 0 18px}
/* filtros da lista de conversas (v3.10.24): visão Minhas/colegas/Todas, contador e etiquetas removíveis */
.ch-filtro-n{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--mf);color:#fff;font-size:.7rem;font-weight:700;margin-left:2px}
.ch-ver{display:flex;align-items:center;gap:4px;margin:8px 0 2px;padding:3px;background:var(--surface-2);border:1px solid var(--line);border-radius:10px;font-size:.8rem}
.ch-ver-rot{display:inline-flex;align-items:center;gap:4px;padding:0 6px;color:var(--ink-3);font-weight:600}
.ch-ver-rot svg{width:15px;height:15px}
.ch-ver a{flex:1;text-align:center;padding:5px 8px;border-radius:7px;color:var(--ink-2,var(--ink));font-weight:600;text-decoration:none;white-space:nowrap}
.ch-ver a:hover{background:var(--surface-3)}
.ch-ver a.on{background:var(--surface);color:var(--mf);box-shadow:var(--sh-1)}
.ch-chips{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0 2px;align-items:center}
.ch-chip-f{display:inline-flex;align-items:center;gap:6px;padding:4px 6px 4px 10px;border-radius:999px;background:color-mix(in srgb,var(--mf) 9%,var(--surface));border:1px solid color-mix(in srgb,var(--mf) 30%,var(--line));color:var(--ink);font-size:.76rem;font-weight:600;text-decoration:none}
.ch-chip-f b{display:inline-grid;place-items:center;width:17px;height:17px;border-radius:50%;background:color-mix(in srgb,var(--mf) 16%,transparent);color:var(--mf);font-size:.62rem}
.ch-chip-f:hover b{background:var(--mf);color:#fff}
.ch-chip-limpar{color:var(--mf);font-weight:600;margin-left:2px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.ch-filtro-menu .cab{display:flex;align-items:center;gap:6px}

/* v3.10.33: histórico — área das mensagens, seta ↓ com novas, busca com setas, mensagens anteriores */
.ch-msgs-area{flex:1;min-height:0;display:flex;flex-direction:column;position:relative}
.ch-msgs-area > .ch-msgs{flex:1;min-height:0}
.ch-descer{position:absolute;right:18px;bottom:14px;width:42px;height:42px;border-radius:50%;border:1px solid var(--line);
  background:var(--surface);color:var(--ink-2);box-shadow:0 4px 16px rgba(0,0,0,.18);display:grid;place-items:center;cursor:pointer;z-index:6;
  transition:transform .15s,opacity .15s}
.ch-descer:hover{color:var(--ink);transform:translateY(-1px)}
.ch-descer.hide{display:grid!important;opacity:0;pointer-events:none;transform:translateY(8px)}
.ch-descer svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.ch-descer b{position:absolute;top:-6px;right:-4px;min-width:20px;height:20px;padding:0 5px;border-radius:10px;background:var(--ok,#0F7A4A);
  color:#fff;font-size:.7rem;line-height:20px;text-align:center;font-weight:700}
.ch-topo-hist{align-self:center;margin:4px 0 8px;padding:4px 12px;border-radius:999px;background:var(--surface);border:1px solid var(--line);font-size:.75rem}
.ch-procura{gap:6px;padding:6px 10px 6px 14px}
.ch-procura > svg{width:17px;height:17px;color:var(--ink-3);flex:0 0 auto}
.ch-procura input{flex:1;max-width:none;min-width:0;height:34px}
.ch-procura .ch-procura-n{white-space:nowrap;min-width:70px;text-align:right}
.ch-procura .icone-btn{width:34px;height:34px;flex:0 0 34px}
.ch-procura .icone-btn svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.ch-procura .icone-btn:disabled{opacity:.35;cursor:default}
mark.ch-achado{background:#FDE68A;color:#111;border-radius:3px;padding:0 1px}
.msg.achada-atual{outline:2px solid #F59E0B;outline-offset:2px}
.msg.achada-atual mark.ch-achado{background:#F59E0B;color:#111}
@media (max-width:860px){
  .ch-descer{right:12px;bottom:10px}
  .ch-procura{padding:6px 8px}
  .ch-procura .ch-procura-n{min-width:0;font-size:.72rem}
  .ch-procura > svg{display:none}
}
/* v3.10.34: rastreabilidade da conversa */
.modal.modal-largo{width:min(860px,calc(100% - 32px))}
.rast-tit{font-size:.82rem;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-3);margin:4px 0 8px}
.rast-tit + .rast-acessos,.rast-tit + p{margin-bottom:16px}
.rast-acessos{display:flex;flex-wrap:wrap;gap:6px}
.rast-pessoa{padding:6px 10px;border-radius:10px;background:var(--surface-2);border:1px solid var(--line);font-size:.84rem}
.rast-tabela{max-height:52vh;overflow:auto;border:1px solid var(--line);border-radius:10px}
.rast-tabela table{margin:0}
.rast-tabela th{position:sticky;top:0;background:var(--surface);z-index:1}
.rast-tabela td{vertical-align:top}
.rast-ant td{background:color-mix(in srgb,var(--surface-2) 60%,transparent)}
@media (max-width:860px){.rast-tabela{max-height:none}.rast-tabela td:last-child,.rast-tabela th:last-child{display:none}}
/* janela: título e X na mesma linha (o X caía para baixo do título em todas as janelas) */
.modal > .cab{display:flex;align-items:center;gap:10px}
.modal > .cab h2{margin:0;flex:1;min-width:0;font-size:1.05rem}
.modal > .cab > span[style*="flex:1"]{display:none}

/* cartão de contato recebido */
.ch-cartao{display:flex;align-items:center;gap:10px;padding:8px 10px;margin:2px 0 4px;border:1px solid var(--line);border-radius:12px;background:var(--surface);min-width:240px;max-width:340px}
.ch-cartao-av{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;flex:none;background:var(--surface-3);color:var(--ink-2);font-weight:700;font-size:.8rem}
.ch-cartao-info{display:flex;flex-direction:column;min-width:0;flex:1}
.ch-cartao-info b{font-size:.85rem;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ch-cartao-info span{font-size:.78rem;color:var(--ink-3)}
.ch-cartao-acao{margin:0}
.ch-cartao > .small{max-width:130px;line-height:1.2}

/* MF Ticket: OS da conversa */
.ch-mft-os{padding:8px 0;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:4px}
.ch-mft-os:last-child{border-bottom:0}
.ch-mft-l1{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ch-mft-l1 a{color:var(--ink)}
.ch-mft-sit{font-size:.7rem;font-weight:700;padding:1px 8px;border-radius:999px;color:var(--cor);background:color-mix(in srgb,var(--cor) 14%,transparent);border:1px solid color-mix(in srgb,var(--cor) 35%,transparent)}
.ch-mft-tit{font-size:.82rem;color:var(--ink-2)}
.ch-mft-l3{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}
.ch-mft-marca{font-size:.7rem;color:var(--ink-3)}
.ch-mft-marca.vinc{color:var(--ok, #0F7A4A);font-weight:700}
.ch-mft-vincular{display:flex;gap:6px;margin-top:8px}
.ch-mft-vincular input{flex:1;min-width:0}

/* MF Ticket — faixa de vínculo no topo da conversa */
.ch-mft-faixa{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:7px 14px;border-bottom:1px solid color-mix(in srgb,var(--cor,#6B7280) 30%,transparent);
  background:color-mix(in srgb,var(--cor,#6B7280) 10%,var(--surface));color:var(--ink);font-size:.8rem;position:relative;z-index:2}
.ch-mft-faixa-rot{white-space:nowrap}
.ch-mft-chips{display:flex;gap:6px;flex-wrap:wrap;flex:1;min-width:0}
.ch-mft-chip{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:999px;font-weight:600;font-size:.76rem;color:var(--ink);
  background:color-mix(in srgb,var(--cor) 16%,var(--surface));border:1px solid color-mix(in srgb,var(--cor) 45%,transparent);max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
a.ch-mft-chip:hover{text-decoration:none;background:color-mix(in srgb,var(--cor) 24%,var(--surface))}
.ch-mft-abrir{margin-left:auto}
/* selo na lista */
.ch-chip.mft-selo{background:#E8F5EE;color:#0F7A4A;border:1px solid #BFE3CF}
.ch-chip.mft-selo.vencido{background:#FBEAEA;color:#B20000;border-color:#F1C4C4}
:root[data-tema="escuro"] .ch-chip.mft-selo{background:#123D2A;color:#7BD3A6;border-color:#1E5A3E}
:root[data-tema="escuro"] .ch-chip.mft-selo.vencido{background:#3D1515;color:#F19C9C;border-color:#5A2020}
/* painel lateral */
.ch-mft-cli{margin-bottom:6px}
.ch-mft-sug{display:flex;flex-direction:column;gap:8px;padding:10px;border-radius:10px;margin-bottom:8px;
  background:color-mix(in srgb,var(--mf,#B20000) 6%,var(--surface));border:1px dashed color-mix(in srgb,var(--mf,#B20000) 45%,transparent);font-size:.82rem}
.ch-mft-sug-bt{width:100%;justify-content:center}
.ch-mft-vinculados .ch-mft-os.vinc{border:1.5px solid #1F9D5B;border-radius:10px;padding:8px 10px;margin-bottom:6px;background:color-mix(in srgb,#1F9D5B 6%,var(--surface))}
.ch-mft-ok{font-size:.7rem;font-weight:700;color:#0F7A4A}
.ch-mft-ext{font-size:.75rem;color:var(--ink-2)}
.ch-mft-desv{background:none;border:0;color:var(--ink-3);font-size:.72rem;text-decoration:underline;cursor:pointer;padding:0}
.ch-mft-desv:hover{color:var(--crit)}
.ch-mft-grupo{border-top:1px solid var(--line);padding:6px 0}
.ch-mft-grupo summary{cursor:pointer;font-weight:700;font-size:.8rem;color:var(--ink-2);list-style:none;display:flex;gap:6px;align-items:center}
.ch-mft-grupo summary::before{content:"▸";font-size:.7rem;transition:transform .15s}
.ch-mft-grupo[open] summary::before{transform:rotate(90deg)}
.ch-mft-aviso{font-size:.8rem;color:var(--crit)}
/* MF Ticket — ajustes: chip quebra linha em vez de cortar; botão sempre à direita */
.ch-mft-chip{white-space:normal;border-radius:12px;line-height:1.3}
.ch-mft-l3 > button{margin-left:auto}
/* MF Ticket — Desvincular dentro do chip da faixa */
.ch-mft-chip{gap:8px}
.ch-mft-chip-txt{color:inherit;display:inline-flex;align-items:center;gap:5px}
a.ch-mft-chip-txt:hover{text-decoration:underline}
.ch-mft-chip-desv{border:0;background:none;padding:0 0 0 8px;border-left:1px solid color-mix(in srgb,var(--cor) 40%,transparent);
  color:var(--ink-3);font:inherit;font-weight:500;font-size:.72rem;cursor:pointer;white-space:nowrap}
.ch-mft-chip-desv:hover{color:var(--crit,#B20000);text-decoration:underline}
.ch-mft-chips{flex:1 1 300px}
.ch-mft-chip-txt{min-width:0}
/* MF Ticket — sugestão bem aparente */
.ch-mft-sug{gap:6px;padding:12px;border:2px solid var(--mf,#B20000);border-left-width:6px;
  background:color-mix(in srgb,var(--mf,#B20000) 8%,var(--surface));box-shadow:0 2px 10px color-mix(in srgb,var(--mf,#B20000) 14%,transparent)}
.ch-mft-sug-rot{font-size:.7rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--mf,#B20000)}
.ch-mft-sug-tit{font-weight:600;font-size:.9rem;color:var(--ink)}
.ch-mft-sug-bt{background:var(--mf,#B20000);color:#fff;border-color:var(--mf,#B20000);font-weight:700;padding:10px 12px}
.ch-mft-sug-bt:hover{filter:brightness(1.08)}
.ch-mft-sugerida{font-size:.7rem;font-weight:700;color:var(--mf,#B20000)}
/* faixa do topo: sugestão */
.ch-mft-sugfx{display:flex;align-items:center;gap:6px;flex-wrap:wrap;flex:1 1 100%;font-size:.8rem}
.ch-mft-faixa:not(.so-sug) .ch-mft-sugfx{padding-top:6px;border-top:1px dashed color-mix(in srgb,var(--ink) 18%,transparent)}
.ch-mft-sugfx-rot{font-weight:700;color:var(--mf,#B20000)}
.ch-mft-sugfx-mot{color:var(--ink-3)}
.ch-mft-sugfx-bt{margin-left:auto;background:var(--mf,#B20000);color:#fff;border-color:var(--mf,#B20000);font-weight:700}
.ch-mft-faixa.so-sug{background:color-mix(in srgb,var(--mf,#B20000) 9%,var(--surface));border-bottom:2px solid var(--mf,#B20000);
  animation:mftSug 1.6s ease-out 1}
@keyframes mftSug{0%{box-shadow:inset 0 0 0 999px color-mix(in srgb,var(--mf,#B20000) 18%,transparent)}100%{box-shadow:none}}
@media (prefers-reduced-motion:reduce){.ch-mft-faixa.so-sug{animation:none}}
/* MF Ticket — como o cliente foi achado */
.ch-mft-cli{font-size:.8rem;color:var(--ink-2,var(--ink));margin-bottom:8px;line-height:1.4}
.ch-mft-cli.atencao{padding:8px 10px;border-radius:8px;background:color-mix(in srgb,#D97706 12%,var(--surface));
  border:1px solid color-mix(in srgb,#D97706 50%,transparent);color:var(--ink)}
.ch-mft-cli-av{margin-top:3px;font-weight:700;color:#B45309}
[data-tema="escuro"] .ch-mft-cli-av{color:#F59E0B}
.ch-mft-poss{font-size:.8rem;margin-bottom:8px;padding:8px 10px;border-radius:8px;background:var(--surface-2,color-mix(in srgb,var(--ink) 4%,var(--surface)))}
.ch-mft-poss-rot{font-weight:700;margin-bottom:4px}
.ch-mft-poss ul{margin:0;padding-left:18px}
.ch-mft-poss li{margin:2px 0}
/* MF Ticket — "Não é este" */
.ch-mft-nao{margin-left:auto;border:0;background:none;color:var(--ink-3);font-size:.78rem;line-height:1;padding:3px 5px;border-radius:6px;cursor:pointer;opacity:.7}
.ch-mft-nao:hover,.ch-mft-nao:focus-visible{opacity:1;color:var(--crit,#B20000);background:color-mix(in srgb,var(--crit,#B20000) 10%,transparent)}
.ch-mft-sug-rot{display:flex;align-items:center;gap:6px}
.ch-mft-cli-l{display:flex;align-items:baseline;gap:4px;flex-wrap:wrap}
.ch-mft-cli-l .ch-mft-nao,.ch-mft-cli-l .ch-mft-desfazer{margin-left:auto}
.ch-mft-os.ignorada,.ch-mft-cli.ignorada{opacity:.55}
.ch-mft-os.ignorada:hover,.ch-mft-cli.ignorada:hover{opacity:.85}
.ch-mft-os.ignorada .ch-mft-tit,.ch-mft-os.ignorada b{text-decoration:line-through;text-decoration-color:color-mix(in srgb,var(--ink) 40%,transparent)}
.ch-mft-ign{font-size:.7rem;color:var(--ink-3);font-style:italic}
.ch-mft-desfazer{margin-left:auto;border:0;background:none;padding:0;color:var(--mf,#B20000);font:inherit;font-size:.75rem;font-weight:600;text-decoration:underline;cursor:pointer}
.ch-mft-sugfx .ch-mft-nao{margin-left:0}
.ch-mft-sugfx-acoes{margin-left:auto;display:inline-flex;align-items:center;gap:4px;white-space:nowrap}
.ch-mft-sugfx-acoes .ch-mft-sugfx-bt{margin-left:0}
/* visualizador: imprimir e zoom da foto */
.visor-topo .icone-btn[hidden]{display:none}
.visor-palco.ampliada{align-items:flex-start;justify-content:flex-start;cursor:grab}
.visor-palco.ampliada.arrastando{cursor:grabbing;user-select:none}
.visor-palco.ampliada .visor-img{max-width:none;max-height:none;margin:auto;flex:0 0 auto}
.visor-img{touch-action:pan-x pan-y;-webkit-user-drag:none}
.visor-palco:not(.ampliada) img.visor-img{cursor:zoom-in}